Building An Efficient Future With Effective Human Resource

PMRDA aims to create ease of doing business and create a citizen interface that can provide enhanced process transparency. In order to do so, a service orientation is required which can only be developed by standardized processes and by harnessing effective talent.

The organization focus will remain on minimizing costs, optimizing resource utilization and maximizing output. The Operations and HR Management Department will be instrumental in achieving these objectives of PMRDA.

Salient Features of Operations and HR Management

Creation of a new approach for governance and decision making
Cost minimization by outsourcing of logistic services, preferably to private players
Minimization of citizen's need to have an engagement with the government agencies by enhancing proactive disclosure
Increased focus on citizen welfare activities
Adopting tools for planning to ensure stakeholder commitment and collaboration between different sectors for developing urban solutions
Establishing high-efficiency Virtual Offices spread across Pune Metropolitan Region , which will in turn deliver online services
Setting up technology empowered virtual offices to work 24X7 with minimal staff as required

Benefits of Operations and HR Management

Promoting paper-less transactions by strengthening digital information transfer and download (as envisaged under the Right to Services Act and the Right to Information Act etc.)
Online registration of citizen complaints through the PMRDA website
Real time tracking of complaint status online with the help of Unique Complaint Number for grievance redressal
Management of correspondence received from clients, government departments and other offices by the virtual office applications
Digital data capture and management for all transactions with the external users
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